Privacy policy
Vuenve respects your privacy and takes reasonable steps to handle personal information responsibly.
This Privacy Policy explains what information we may collect when you visit our online store, place an order, contact us, or otherwise interact with Vuenve.
1. Company Information
Company Name: Vikov Ltd
Email: support@vuenve.com
Phone Number: +61480053965
Address: ulitsa Belasitsa 30, Varna 9000, Bulgaria
Company Registration Number: 208869024, EOOD
Customer Support Times:
Monday to Friday: 10:00–18:00 AEST
Saturday to Sunday: Closed
Average response time: Within 24 hours on business days
2. Information We Collect
Depending on how you interact with our store, we may collect information such as:
- Your name.
- Email address.
- Phone number.
- Billing and delivery address.
- Order details and purchase history.
- Information you provide when contacting customer support.
- Information needed to process returns, refunds, or other customer requests.
- Device, browser, and technical information when you use our website.
- Website usage information collected through cookies and similar technologies.
We only seek to collect information that is reasonably relevant to operating and improving our store.
3. How We Use Personal Information
We may use personal information to:
- Process and fulfil orders.
- Arrange shipping and delivery.
- Process returns and refunds.
- Respond to customer-service requests.
- Communicate with you about your orders.
- Operate, maintain, and improve our website.
- Detect, investigate, and help prevent fraud or misuse.
- Maintain website security.
- Understand how customers use our website.
- Measure advertising and marketing performance.
- Provide information or marketing communications where permitted and appropriate.
4. Payments
Payments are processed using payment services made available through our online checkout.
Payment providers may collect and process payment information according to their own privacy policies and terms.
We do not intentionally store complete payment card details on our own systems.
5. Fulfilment and Shipping
We may share relevant order and delivery information with service providers involved in fulfilling and delivering your order.
This may include information such as your name, delivery address, contact information, order details, and tracking information.
Our most-used carrier is CJ Shipping.
We only intend to provide service providers with information reasonably necessary for them to perform their services.
6. Customer Service
When you contact us, we may retain information from your communication so that we can respond to your request, investigate an issue, process a return or refund, and maintain appropriate customer-service records.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
These technologies may be used for purposes such as:
- Keeping the website functioning properly.
- Remembering certain preferences.
- Understanding website usage.
- Measuring website and advertising performance.
- Supporting relevant advertising activities.
You may be able to manage cookies through your browser or device settings. Disabling certain cookies may affect some website functions.
8. Advertising and Measurement
We use an online advertising and measurement provider to help us understand advertising performance and how visitors interact with our website.
These services may use cookies, pixels, tags, or similar technologies to collect information about website activity and advertising interactions.
The information may be used to measure campaigns, understand customer behaviour, improve advertising, and help provide more relevant advertising.
Third-party advertising and measurement providers may process information according to their own privacy policies.
9. Service Providers
We may use third-party service providers where reasonably necessary to operate our business.
These providers may support functions such as:
- Website hosting and operation.
- Payment processing.
- Order fulfilment.
- Shipping and delivery.
- Customer support.
- Security.
- Advertising and measurement.
- Technical services.
We aim to limit information shared with service providers to information reasonably necessary for the services they provide.
10. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business and transaction records, resolve disputes, prevent fraud, and meet applicable legal or regulatory requirements.
When personal information is no longer reasonably required, we may securely delete it or take reasonable steps to make it no longer identifiable.
11. Security
We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
12. International Transfers
Because Vuenve is operated by a company based in Bulgaria and uses third-party service providers, personal information may be processed or stored in countries outside Australia.
Where information is transferred internationally, we aim to use appropriate arrangements and safeguards having regard to the circumstances and applicable requirements.
13. Privacy Requests
Depending on the laws applicable to you, you may have rights concerning your personal information.
These may include rights to request access to personal information, request correction of inaccurate information, or raise a concern about how information has been handled.
To make a privacy request, contact:
We may need to verify your identity before responding to certain requests.
14. Children's Privacy
Our store is not intended to knowingly collect personal information from children without appropriate involvement of a parent or guardian.
If you believe a child has provided personal information to us in circumstances where this should not have occurred, please contact us so that we can review the situation.
15. Regional Privacy Rights
Privacy rights can vary depending on where you live and the laws that apply to your circumstances.
Nothing in this Privacy Policy is intended to remove or restrict privacy rights that cannot lawfully be excluded.
If additional rights apply to you, you may contact us using the details below to make a privacy request or raise a privacy concern.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or privacy practices.
Any updated version will be made available on our website.
17. Contact Us
If you have questions about this Privacy Policy or want to make a privacy request, contact:
Vikov Ltd
ulitsa Belasitsa 30, Varna 9000, Bulgaria
Phone: +61480053965
Customer Support Times:
Monday to Friday: 10:00–18:00 AEST
Saturday to Sunday: Closed
Average response time: Within 24 hours on business days