Shipping policy
This Shipping Policy explains how Vuenve processes and delivers orders placed through our online store.
1. Company Information
Company Name: Vikov Ltd
Email: support@vuenve.com
Phone Number: +61480053965
Address: ulitsa Belasitsa 30, Varna 9000, Bulgaria
Company Registration Number: 208869024, EOOD
Customer Support Times:
Monday to Friday: 10:00–18:00 AEST
Saturday to Sunday: Closed
Average response time: Within 24 hours on business days
2. Shipping Destination
Vuenve currently sells and ships to Australia only.
There are no regional differences in our standard shipping costs or estimated delivery times within Australia.
3. Shipping Cost
Standard shipping is free.
There is no standard shipping charge added to qualifying orders at checkout.
4. Order Processing
Orders are generally processed within 1–3 days.
Processing time refers to the time needed to prepare an order before it is handed over for delivery.
Orders placed after our daily order cut-off may be processed on the next applicable business day.
5. Order Cut-Off Time
Our order cut-off time is:
18:00 AEST, Monday to Friday.
Orders placed after 18:00 AEST or during the weekend may be processed on the next business day.
6. Delivery Time
Estimated delivery is generally:
7–15 business days
This is an estimated delivery timeframe and is not a guaranteed delivery date.
Delivery may take longer because of circumstances outside our reasonable control, including carrier delays, customs or border procedures, severe weather, operational disruptions, or other unforeseen events.
7. Tracking
Tracking is available for orders.
Once tracking information is available, it may be provided to the customer so that the shipment can be monitored during delivery.
Our most-used carrier is CJ Shipping.
8. Delayed or Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us at support@vuenve.com.
Please include your order number so that we can investigate the shipment.
Carrier tracking information may be used to help determine the current status and location of the package.
9. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information at checkout.
If an order cannot be delivered because the address provided was incorrect or incomplete, additional delivery or reshipping arrangements may be required.
Please contact us as soon as possible if you notice an error in your delivery information after placing an order.
10. Delivery Estimates
The delivery times stated in this policy are estimates rather than guarantees.
A delay in delivery does not automatically mean that an order has been lost. Where tracking is available, we may use the carrier's tracking information to investigate delays.
Nothing in this policy limits any rights or remedies that cannot lawfully be excluded under applicable law.
11. Contact Us
For shipping questions, contact:
Vikov Ltd
ulitsa Belasitsa 30, Varna 9000, Bulgaria
Phone: +61480053965
Customer Support Times:
Monday to Friday: 10:00–18:00 AEST
Saturday to Sunday: Closed
Average response time: Within 24 hours on business days