Terms of service
Welcome to Vuenve. These Terms of Service govern your use of the Vuenve website and your purchase of products through our online store.
By using our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.
1. About Vuenve
Vuenve is an online store operated by Vikov Ltd.
We sell old money fashion and golf apparel to customers in Australia.
2. Company Information
Company Name: Vikov Ltd
Email: support@vuenve.com
Phone Number: +61480053965
Address: ulitsa Belasitsa 30, Varna 9000, Bulgaria
Company Registration Number: 208869024, EOOD
Customer Support Times:
Monday to Friday: 10:00–18:00 AEST
Saturday to Sunday: Closed
Average response time: Within 24 hours on business days
3. Using Our Website
You agree to use our website lawfully and responsibly.
You must not use the website to:
- Break any applicable law or regulation.
- Interfere with the operation or security of the website.
- Attempt to gain unauthorised access to our systems or another customer's information.
- Submit false, misleading, or fraudulent information.
- Use our content or website for unauthorised commercial purposes.
We may restrict or suspend access to the website where reasonably necessary to protect the website, our customers, or our business.
4. Products and Product Information
We aim to provide accurate product descriptions, images, sizing information, colours, and other product details.
However, colours and appearance may vary depending on your device or screen settings.
Product availability may change without notice. If a product becomes unavailable after you place an order, we will contact you and provide an appropriate resolution.
5. Orders
When you place an order, you are making a request to purchase the selected products.
An order confirmation may be sent to the email address provided during checkout. An order is not considered accepted if we reasonably determine that the product is unavailable, there is an obvious pricing or product-information error, or the order appears fraudulent or otherwise problematic.
If we cannot fulfil an order, we will contact you and, where appropriate, refund any amount already paid for the unavailable product.
6. Prices and Payment
Prices displayed on our website are shown at checkout before you complete your purchase.
You are responsible for providing accurate billing and contact information.
We may correct obvious pricing errors before an order is fulfilled. If an obvious pricing error affects an order you have placed, we will contact you before proceeding where reasonably possible.
Payment is processed through the payment methods made available at checkout. We do not intentionally store complete payment card details on our own systems.
7. Shipping
We currently sell and ship to customers in Australia only.
Orders are generally processed within 1–3 days.
Estimated delivery is generally 7–15 business days after processing. Delivery estimates are estimates only and may be affected by circumstances outside our reasonable control.
Shipping is free.
Tracking is available for orders. Our most-used carrier is CJ Shipping.
Orders placed by 18:00 AEST, Monday to Friday, are subject to our stated processing schedule. Orders placed after the cut-off time, or on weekends, may be processed on the next business day.
For further information, please see our Shipping Policy.
8. Returns and Refunds
You may request a return within 30 days of delivery, subject to the conditions in our Refund Policy.
Customers are responsible for return shipping costs unless the product received was incorrect or faulty.
Approved refunds are processed within 12 business days.
Nothing in these Terms limits or excludes any rights or remedies that cannot lawfully be excluded, including any rights you may have under applicable Australian consumer law.
9. Faulty, Incorrect, or Damaged Products
If you receive a product that is incorrect or faulty, please contact us as soon as reasonably possible at support@vuenve.com.
Please provide your order details and, where appropriate, photographs or other information that helps us understand the issue.
We will assess the issue and provide an appropriate resolution.
10. Intellectual Property
The content on the Vuenve website, including text, photographs, graphics, logos, designs, product descriptions, and other materials, is owned by or used with permission by Vikov Ltd or its relevant licensors.
You may not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without appropriate permission.
11. Third-Party Services
Our website may rely on third-party service providers to support functions such as payment processing, fulfilment, shipping, website operation, customer service, advertising, measurement, and other necessary business functions.
Third-party services may have their own terms and privacy practices.
12. Website Availability
We aim to keep our website available and operating properly, but we cannot guarantee uninterrupted or error-free access.
The website may occasionally be unavailable because of maintenance, technical problems, security issues, or circumstances outside our reasonable control.
13. Limitation of Liability
To the extent permitted by applicable law, we are not responsible for losses that are not reasonably foreseeable or that result from circumstances outside our reasonable control.
Nothing in these Terms is intended to exclude, restrict, or modify any liability, guarantee, right, or remedy that cannot lawfully be excluded, restricted, or modified.
14. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, products, or practices.
Any updated terms will be made available on our website.
15. Governing Law
These Terms are intended to be governed by the applicable laws of Australia, subject to any mandatory rights or protections that apply to customers.
You may have additional rights under the laws that apply to your circumstances, and nothing in these Terms is intended to remove any non-waivable rights.
16. Contact Us
If you have questions about these Terms of Service, please contact:
Vikov Ltd
ulitsa Belasitsa 30, Varna 9000, Bulgaria
Phone: +61480053965
Customer Support Times:
Monday to Friday: 10:00–18:00 AEST
Saturday to Sunday: Closed
Average response time: Within 24 hours on business days