Refund policy
At Vuenve, we want customers to be satisfied with their purchases. This Refund Policy explains our return and refund process for orders placed through our online store.
1. Company Information
Company Name: Vikov Ltd
Email: support@vuenve.com
Phone Number: +61480053965
Address: ulitsa Belasitsa 30, Varna 9000, Bulgaria
Company Registration Number: 208869024, EOOD
Customer Support Times:
Monday to Friday: 10:00–18:00 AEST
Saturday to Sunday: Closed
Average response time: Within 24 hours on business days
2. Return Window
You may request a return within 30 days of delivery.
The return period begins on the date your order is delivered.
To request a return, contact us at support@vuenve.com with your order information and details about the reason for your return.
3. Return Conditions
Returned products should be in a condition that allows us to reasonably assess and process the return.
Where applicable, products should be returned with their original packaging, tags, and other included items.
We may ask for photographs or other information before approving a return, particularly where a product is reported as faulty, damaged, or incorrect.
4. Return Shipping Costs
Customers are responsible for the cost of return shipping for standard returns.
If you received an incorrect or faulty product, we will not require you to bear the return shipping cost, subject to reasonable verification of the issue.
5. Faulty or Incorrect Products
If you receive an item that is faulty or different from what you ordered, contact us at support@vuenve.com.
Please include your order number and, where useful, photographs showing the issue.
We will review the situation and provide an appropriate resolution.
6. Refunds
Once an approved return has been received and assessed, we will process the applicable refund.
Refunds are processed within 12 business days.
The time it takes for the refunded amount to appear in your account may also depend on the payment provider or financial institution used for the original payment.
7. Consumer Rights
This policy does not limit or exclude any rights or remedies that customers may have under applicable law.
In particular, customers may have non-waivable rights concerning products that are faulty, not as described, or otherwise do not meet applicable consumer guarantees.
Those rights may apply regardless of the voluntary return terms described in this policy.
8. Contact Us
For return or refund questions, contact:
Vikov Ltd
ulitsa Belasitsa 30, Varna 9000, Bulgaria
Phone: +61480053965
Customer Support Times:
Monday to Friday: 10:00–18:00 AEST
Saturday to Sunday: Closed
Average response time: Within 24 hours on business days